Next Steps Series – Client Needs: Beyond Best Practices in Client and Customer Service (1 hour) [NT]
Overview
Customer Service is moving to Customer Experience, and modern firms must keep up with their clients, or fail at sustainability. Competition is no longer just down the street. Clients are demanding more value, and wanting a shift from reactive reporting to real time services. In the future, the customer experience will be measured by value, contribution, impact and sustainability.
Highlights
Prerequisites
Prior experience working with customers to achieve a higher level of customer satisfaction
Designed For
Objectives
- Differentiate between customer service and customer experience
- Recall the three levels of customer relationships
- Recognize core organizational and cultural decisions that build a sustainable culture of good customer experience
- Recall key points of the Herzberg's Motivational Theory
- List techniques for delivering great customer experiences
Notice
“Adding to Calendar” does not register you for this event. Please either register online by clicking “Add to Cart” or contacting OSCPA at 503-641-7200 / 800-255-1470, ext. 3. Thank you!
Non-Member Price $89.00
Member Price $75.00